UX Theatre is Still a Problem (feat. Tanya Snook) | EP 66

Your team runs workshops, builds personas, and talks about users constantly… so why isn't UX making a difference? It might be UX Theatre: the act of performing what looks like user-centered design, without the substance. In this episode, Therese Fessenden sits down with Tanya Snook, the designer who coined the term, to discuss how teams slip into performative UX and the one change that makes the biggest difference: real cross-functional collaboration.

🔗 About Tanya & spydergrrl consulting
LinkedIn: https://www.linkedin.com/in/tanyaspydergrrl
spydergrrl consulting: https://spydergrrl.com/

🎥 Workshop Workshop (half-day online workshop), next session November 24
https://spydergrrl.com/workshop-workshop

📘 Workshop Alchemy (weekly newsletter on workshop design)
https://spydergrrl.com/workshop-alchemy/

🧠 Tanya's Fast Company article on UX Theatre
https://www.fastcompany.com/90686473/ux-design-has-a-dirty-secret

💬 Mentioned in this episode
Natasha Jen on design thinking (It's Nice That)
https://www.itsnicethat.com/articles/natasha-jen-pentagram-graphicdesign-230218
Indi Young: Mental Models
https://indiyoung.com/method/#mmskyline

📚 Related NN/g Courses & Articles
Course: Facilitating UX Workshops
https://www.nngroup.com/courses/facilitating-ux-workshops/?utm_source=podcast&utm_medium=social&utm_campaign=ep66
Course: Design Thinking Essentials
https://www.nngroup.com/courses/generating-big-ideas/?utm_source=podcast&utm_medium=social&utm_campaign=ep66
Design Thinking: Study Guide
https://www.nngroup.com/articles/design-thinking-study-guide/?utm_source=podcast&utm_medium=social&utm_campaign=ep66
The 6 Levels of UX Maturity
https://www.nngroup.com/articles/ux-maturity-model/?utm_source=podcast&utm_medium=social&utm_campaign=ep66
Synthetic Users vs. Human Respondents: Same Conclusion, Less Variation
https://www.nngroup.com/articles/synthetic-users-vs-human-respondents/?utm_source=podcast&utm_medium=social&utm_campaign=ep66
How to Build a Participant List for UX Workshops
https://www.nngroup.com/articles/workshop-participant-lists/?utm_source=podcast&utm_medium=social&utm_campaign=ep66


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