3 Tips for Better Management with Laura Klein
1006 次观看 · 2026-09-03
交互设计
The single best question to ask when a team member complains: "Do you want me to fix this, do you want advice, or do you just want to vent?"
It saves you from solving problems nobody asked you to solve. Two more that help:
→ When the gripe is about another person, ask what they said when they raised it with them. Nine times out of ten, they haven't said anything, so send them back to have the conversation and offer to help them prep.
→ Sort complaints into now, soon, or later. A grievance road map tells you the order in which to handle things.
#UXManagement #UXLeadership #ManagementTips #UXDesign #NNGroup
It saves you from solving problems nobody asked you to solve. Two more that help:
→ When the gripe is about another person, ask what they said when they raised it with them. Nine times out of ten, they haven't said anything, so send them back to have the conversation and offer to help them prep.
→ Sort complaints into now, soon, or later. A grievance road map tells you the order in which to handle things.
#UXManagement #UXLeadership #ManagementTips #UXDesign #NNGroup