How this UX Researcher created an interactive User Journey Map in Figma (Say goodbye to static PDFs)

👋 Welcome to Sneak Peek with Jay, a series where you will see how top research teams conduct user research. In this interview Jay chats with Sofia Pevganen (Senior UX Researcher at Delivery Hero) who shows how her design research process from start to end!

🔓 Unlock AI design & Growth design videos: https://sneakpeek.design/

Connect with Sofia Pevganen
• LinkedIn: https://www.linkedin.com/in/sofiapevganen/

Connect with Jay
• X: https://x.com/jayneil
• LinkedIn: https://www.linkedin.com/in/jayneil/

Video edited by Rishabh Tripathi
• X: https://x.com/RishabhxDesign
• LinkedIn: https://www.linkedin.com/in/rishabh-tripathi01/

00:00 Trailer
01:16 Guest intro
02:04 UX Research onboarding deck
03:49 Research Process at Delivery Hero
05:40 UX Research team structure
07:02 Research Intake Process
08:58 What is Evaluative Research?
09:47 How a UX Researcher uses Figma
15:25 Evaluative Research template
19:06 Research Checklist
20:52 Research Repository
23:56 Research Priorities
26:23 Creating interactive User Journey Maps in Figma

#userresearch #designresearch #researchprocess